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“Oh my God, what buttons do I push? I can hear that woman screamin’ from here. She’s lightin’ everyone up.”
“What do the buttons say? I can’t remember.”
“Hell if I know, all the words are worn off. We need a new phone out here.”
“I’m going to call the front office, maybe one of the boys will pick up the outside line.”
“Yeah, okay. Well, pray for us all, she’s the meanest human I’ve ever m—” the line went dead, and she and Lucas burst out laughing.
“I never would’ve thought I would hear fear in Kong’s voice over a human.”
“Well, she is nice to me. The boys probably messed up her order. She runs supplies for one of the big construction companies in the area. She’s used to ordering men around,” she murmured, and cleared her throat as she connected the call.
“Hello?” Royce said on the first ring.
“Hey, it’s Jenna.”
“Thank God. You handle this.”
There was a shuffle of static and then, “Jenna?” Sheila asked. “They just told me you got switched to a later shift, and I can tell you right here and now, everything has gone to shit without you running this place.”
Jenna fought back a smile. “I appreciate that compliment. What happened, and how can I help?”
“I’m missing lumber off my order. And not just a little bit of lumber. This doesn’t even look like my order, Jenna! I was supposed to be loaded and headed to a job-site half an hour ago, and apparently they don’t even have some of my order cut. Everyone’s confused, and no one knows how to pull up a damn invoice here.”
“I have it pulled up right here,” she murmured, studying her phone. “What is the load missing?”
Sheila named a whole lot of stuff that wasn’t on the invoice, and Jenna puffed out a sigh as she logged into the company database to see who drew this order up. Aaaaand there was the problem. “Okay, looks like one of the new guys took your order, and if I had to guess, he didn’t know where the buttons were. The invoice is missing a lot of what you are listing. Can you do me a favor? I’m on my way and am fifteen minutes out. I need you to get Royce to give you some scrap paper. Write down exactly what you need, and I’ll cut you a big deal for the mix-up. I’m truly sorry for it.”
“See? This is why I said I only like working with you. I told them over and over. You’ve never messed up my orders. I even asked him why the price seemed so low but he assured me he got everything. He didn’t!”
“I totally understand the frustration. I can tell you those boys are fast as lightning cutting lumber though, so if you can give your guys a call and explain that this one was on us and that you’ll be there an hour late, we’ll get it on the truck for you and I’ll waive that load fee as well.”
“Well…it isn’t as good as getting it done right in the first place.”
“It won’t happen again. I’ll text you my new schedule, and you know I never call out. I’ll handle your orders from here on out.”
Sheila was quiet for a few moments, like she was trying to hold on to her anger, but Jenna knew her. She just needed to exit this with her pride intact.
“I’m truly sorry for the mix-up,” Jenna told her, typing into her phone. “I’m putting a note on your account that you’ll be dealing exclusively with me from here on.”
“Well…I appreciate that. I’ll write down the order. See you soon.” Click.
“Impressive customer service,” Lucas told her.
He looked really handsome with the early-morning light streaming through his front windshield. His eyes were a milk-chocolate brown right now, and his dark beard was cut just short enough to boast his chiseled jawline, and that soft smile on his masculine lips…
She cleared her throat and ripped her gaze away from his profile. Focus. She dialed the warehouse line and waited for someone to pick up. Brian, one of the human hands, picked up on the third ring. “I need Kong, be quick about it.”
The boys knew if she had a stern voice, there was no teasing, just get what she asked done. That’s how the place ran so well. Kong picked up after a minute. “Did you fix it?”
“Remember that guy we fired last week? The new one?”
“Please tell me he didn’t do this.”
“Better him than someone who should’ve known better. Invoice is all wrong. She’s writing down what she needs and Royce is going to run it out to you. I bought us an hour. I need anything she’s missing to be cut immediately. I’m cutting her a break and waiving the loading fee.”
“Yep. Fair. I want to keep her business.” He puffed out a breath. “I was thinking we need some new hires, but quality.”
